J.C. Francis III

Professional Experience

Citigroup
VP - Engineering Lead Manager & Analyst
July '23 – Current

Citigroup converted to full-time
AVP - Apps Dev Sr. Programmer Analyst
June '20 – July '23

Citigroup contracted through NTT Data
Senior UI Developer
December '19 – June '20

Manage a high-performing global team of 6 developers to drive end-to-end development initiatives for critical enterprise automation infrastructure.

Deliver high-impact technical presentations and progress showcases to enterprise audiences of up to 9,000 stakeholders, successfully communicating platform capabilities and engineering alignments.

Incorporate AI agent workflows into project planning, interactive prototyping, and full-lifecycle frontend development for "Rocketship," an internal automation platform.

Partner with core engineering and infrastructure teams to design, prototype, and implement conversational AI paths and data retrieval models directly into production-ready user interfaces.

Directed requirement gathering processes with business stakeholders to draft developer BRDs, QA FRDs, and enterprise RFT/RFP operational compliance mappings.

Architected highly technical front-end components using core React philosophies and advanced lifecycles to support an Infrastructure App utilized by 17k community development users across tools like Ansible, ServiceNow, SCCM, and Chef.

Engineered an automated OS patching interface supporting 5k monthly active users, managing 100k automated patching workflows and over 1.2M secure server executions annually.

Accelerated team onboarding time and productivity by authoring comprehensive Confluence Quick-Test documentation, standardizing JSDoc structures, and organizing architectural business logic into pure, reusable services.

Converted legacy VM-based front-end applications to OpenShift ECS containers across four environments (DEV, UAT, PROD, COB), successfully executing full-scale COB failover validation tests.

Supervised high-scale database patching schedules to mitigate enterprise risk, coordinating 21k non-production updates while sustaining a 99% on-time patching completion rate.

thyssenkrupp
Front-end Developer
March '19 – December '19

Collaborated with a cross-functional Agile team to engineer the scalable Cab Designer application, directly influencing software capabilities based on client needs.

Led the technical implementation of a comprehensive UI redesign, resolving complex rendering issues to deliver a highly refined user experience.

Advised executive management on scalable architecture design and performance optimizations.

Architected and documented robust SCSS standards merging BEM and OOCSS methodologies to streamline future development.

New Legend Media
Front-end Developer
March '18 – March '19

Engineered custom programmatic solutions for high-traffic client sites including Wayaround.com and BontonFarms.org.

Managed technical releases and Android builds in the Google Play Console for the WayAround Cordova application, acting as the primary debugger for front-end issues and client integration.

AdvoCare International
UX Developer
August '13 – March '18

Led front-end development using modern JS frameworks and advanced lifecycles to rebuild corporate mobile properties, resulting in a 110% measurable increase in mobile lead generation.

Developed dynamic, data-driven applications utilizing Vue.js, Firebase, and complex APIs to support national product launches and global distributor networks.

Analyzed user flow and session data via Google Analytics, explicitly tailoring findings into actionable executive presentations for the VP of Sales and VP of Marketing.

Designed and built a programmatic drag-and-drop presentation tool utilized by internal sales teams and external distributors to curate custom multimedia assets.

Education & Professional Development

Team Oriented Work